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Cloud Telephony
Telecommunications
Overview
Cloud telephony in Asia allows businesses to manage voice communications over the internet, offering features like virtual phone numbers, call routing, and IVR without the need for traditional phone systems.
Products/ Services
Products and services include virtual phone systems, call routing, interactive voice response (IVR), and call analytics.
Market Segmentation
The market is segmented by business size (SMEs, large enterprises), by application (customer service, sales, internal communications), and by region (East Asia, Southeast Asia, South Asia).
Key Players (in Asia)
Exotel (India), Knowlarity (India), Ozonetel (India), Twilio (Asia Operations), 8x8 (Asia Operations).
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