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Business Process Outsourcing (BPO)
Business & Finance
Overview
Business process outsourcing (BPO) in Asia involves contracting specific business functions, such as customer service, finance, and HR, to external service providers, with the region being a global leader in BPO services.
Products/ Services
Products and services include customer service outsourcing, finance and accounting outsourcing, HR outsourcing, and IT support services.
Market Segmentation
The market is segmented by service type (customer service, finance, HR, IT), by industry (finance, technology, healthcare), and by region (East Asia, Southeast Asia, South Asia).
Key Players (in Asia)
Tata Consultancy Services (India), Wipro (India), Infosys (India), Teleperformance (Asia Operations), Concentrix (Asia Operations).
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